Founded in 2024, BLUAUTOMATE is helping put smiles on customer and employee faces. Digital transformation is failing as companies struggle to automate great customer and employee experiences. Business owners and executives have a difficult time understanding how much waste, cost, and customer impact there is with manual and disjointed operational processes that span across multiple systems and siloed departments. Worse, they often do not witness or experience first hand the impact of this friction on customer retention, operational costs, and the bottom line. Digital Transformation fails when companies build ad-hoc and disjointed solutions in silos and from only the internal department perspective vs. the customer or employee perspective. BLUAUTOMATE takes a holistic enterprise approach and help with digital transformation strategy and solutions to remove the process friction spanning across your business teams, creating happy customers, employees, and business owners.
BLUAUTOMATE was established to help corporations remove friction, impacting productivity and profits along your critical business work processes. This includes order to cash, customer service, and employee support. We look for process friction from the customer and employee perspective. We then design and implement better digital experience from the "outside in" vs. "inside out" perspective. This ultimately creates happy customers, employees, and business owners, while reducing operating expenses and increasing customer retention.
BLUAUTOMATE specializes in providing frictionless process experiences across the enterprise with advisory, deployment, and operational services for your digital customer and employee engagement platforms. Customers across North America have been leveraging our digital service and operational skills for almost 3 decades. Let's discuss how our extensive knowledge and experience with leading customer and employee service management solutions can help improve your digital automation success.
Rick has been helping companies throughout North America for over 30 years in the area of Customer and Employee Experience / Service Management.
Over his career, Rick has worked with over 300 mid-commercial to large-enterprise customers. Starting in 1995 as a technical implementer of digital experience solutions, followed by becoming an ITIL Master and Six Sigma Green Belt advisor and consultant.
He has led and helped build multiple leading experience management consulting practices, including Lime Collar Group, Online Business Systems, Koan-IT, and Burntsand/Open Text and GE IT Solutions. He was most recently head of digital transformation and the ServiceNow business as CTO at Fully Managed by TELUS.
Rick is also a Customer and Employee Experience Advisor, Consultant, and Program Manager for BLUAUTOMATE
Helping you plan, navigate, and automate great customer and employee experiences in a digital world.
